
Client Support Excellence for Forex Brokers & Prop Firms
Motivating teams, fostering collaboration, and turning ideas into action.

Motivating teams, fostering collaboration, and turning ideas into action.
We replace operational leaks with efficient, measurable systems.
Your support desk drives retention, referrals, and trading volume.
We can hire, train, and manage your support desk so you focus on growth.

With over a decade of hands-on experience in the forex industry, we’ve navigated the evolving landscape of client support, compliance, and operational efficiency. Our expertise helps brokers modernize their teams while maintaining regulatory confidence and a customer-first approach.

We’ve served more than fifty thousand traders worldwide — helping them streamline their client support operations, train staff, and elevate overall service quality. Every project is tailored to each broker’s goals, tools, and challenges.

Our clients consistently report measurable improvement in performance, culture, and customer loyalty. With a 98% satisfaction rate, The Real Jenn Inc. stands out for delivering results that last — not just quick fixes. We measure success by how confidently your team operates on an ongoing basis.

Jenn is a dynamic leader and forex industry consultant with 2+ decades of experience transforming client support operations. Through empathy, structure, and motivation, she builds high-performing teams. Her passion for excellence and commitment to empowering others define the mission and impact of The Real Jenn Inc.
Forex-specific product knowledge, client communication, de-escalation, and technical troubleshooting delivered via workshops and Real Jenn Academy.
We implement scalable QA frameworks: standards, scorecards, calibration, side-by-side coaching, and CSAT/NPS tracking.
CRM configuration, and escalation logic—turn ideas into action with measurable ops wins.
We recruit, hire, onboard, train, and manage your client support staff—remotely or embedded—aligned to your SLAs, tone of voice, and compliance standards.
Outcomes: faster response, fewer escalations, higher CSAT, lower turnover.
We consult and collaborate with Sumsub and similar providers to optimize your KYC workflows and train your staff to use them effectively—balancing speed, accuracy, and compliance.
Deliverables: workflow mapping, policy alignment, handoffs, KPI dashboards, staff training.
Audit & Roadmap — deep dive, 30-day plan
Build the Team — hire/train/manage agents and team leads
Quality Control & KYC Optimization — QA systems; KYC with Sumsub consulting & training
Analytics & Scale — coaching, continuous improvement
Please reach us at jenn@therealjenn.com if you cannot find an answer to your question.
No. We consult and collaborate with Sumsub and similar providers. We design your workflow and train staff to use these tools effectively. The Real Jenn Inc. stands out from other consulting firms due to our focus on data-driven solutions and our commitment to delivering measurable results.
Yes. We can hire, train, and manage your support agents and team leads—remotely or embedded. The Real Jenn Inc. works with clients of all sizes, from small brokers to large brokers.
Most clients see measurable gains within 90 days as part of our guaranteed program.
Absolutely—we tailor deliverables to prop-firm structures and risk/compliance needs.
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