World-Class Support Operations Built to Scale With Your Broker
Professional staffing, smart automation, and hands-on leadership that protects your brand & keeps clients loyal as you scale.
Why Choose Us?
We Build Scalable Support Systems, Not Patchwork Fixes
Most brokers grow fast and duct-tape support together later. We do the opposite.
We design and operate a fully structured, enterprise-grade support ecosystem that scales with your business from day one.
What this means for you:
- End-to-end support operations leadership
- CRM, ticketing, automation, and AI workflows built for scale
- Clear escalation paths, QA standards, and performance metrics
- Faster response times (1–5 minutes), happier clients, stronger Trustpilot views
You get a professional support infrastructure without hiring, training, or managing internally and without risking your brand reputation.
Experienced Leadership Runs Your Support, Not Guesswork
Your support environment isn’t left to chance. It’s led and overseen by an experienced operations professional who lives inside your systems, your data, and your workflows.
What’s included:
- Daily operational oversight and quality assurance
- Agent coaching, performance tracking, and continuous improvement
- Cross-department coordination with Tech, Finance, and Management
- Weekly reporting on response times, accuracy, ticket volume, and trends
- Proactive issue detection before problems become public
Translation: fewer fires, clearer communication, and a support operation that actually works under pressure.
We Build You an Exit, Not Dependence
Here’s where we separate ourselves from every other “support provider.”
Our goal isn’t to stay forever. It’s to build you a self-sustaining, high-performing support department that you fully own.
How it works:
- Year 1: We build, train, structure, and lead your entire support operation
- We identify and upskill an internal Support Manager
- Post-transition: We step back into strategic oversight and systems optimization
Post-transition retainer includes:
- Coaching and mentorship for your Support Manager
- Ongoing optimization of CRM, automation, and AI workflows
- Strategic support as ticket volume, products, and markets expand
You gain independence without losing standards, continuity, or momentum.
Trusted. Proven. People-Focused.
10+ Years Experience
50,000 + Traders Served
50,000 + Traders Served
With over a decade of hands-on experience in the forex industry, we specialize in building and leading high-performance support operations that balance regulatory confidence, operational efficiency, and a client-first experience, helping brokers scale without compromising trust or quality.
50,000 + Traders Served
50,000 + Traders Served
50,000 + Traders Served
We’ve supported over 50,000 traders worldwide by designing and running tailored support operations that streamline workflows, upskill teams, and elevate service quality, built specifically around each broker’s goals, systems, and growth challenges.
98% Client Satisfaction
50,000 + Traders Served
98% Client Satisfaction
Our clients see measurable gains in performance, team culture, and customer loyalty. With a 98% satisfaction rate, The Real Jenn Inc. delivers lasting operational impact, not temporary fixes. We measure success by how confidently and consistently your team performs long after implementation
Driven by People. Defined by Impact.
Who is The Real Jenn?
Jenn is a seasoned forex industry expert and operations leader with over two decades of experience building & scaling client support organizations. By blending structure, empathy, & accountability, she creates high-performing teams and durable systems that power the mission and long-term impact of The Real Jenn Inc.